FAQs
SUPPORT
Live chat: On the website. Look for a "Chat With Us" button to chat with our experts.
Phone: 617-251-7943, Monday to Friday 9 am to 5 pm EST
Customer Service Email: Contact us directly via our email customerservice@lisasuniforms.com.
You may also utilize our Contact Us form to email us.
Please allow up to 24 hours for a response.
RETURNS
Q: What is your return policy?
A: We will gladly take back the product(s) in its original condition within 30 days from purchase date. Promotional and holiday items will be accepted within 14 days in its original condition.
Final sale items are FINAL SALE and cannot be returned.
Customers will be responsible for shipping and handling costs for returns unless the merchandise was found to be defective or shipped in error.
Please see our Return Policy page for more details.
Q: What is your exchange policy?
Same item exchanges are FREE! Same item exchanges apply to different size and/or color in the same item only. If you would like a different item, please complete a return. Customers will be responsible for shipping and handling costs for exchanges unless the merchandise was found to be defective or shipped in error.
Q: What do I do if I receive a defective product?
A: If there is some sort of manufacturing defect, let us know within 7 days of receiving your item. Contact us via email at customerservice@lisasuniforms.com or fill out a form on our Contact Us page.
Include your order # and a brief message describing the issue. If item is damaged, please include a photo of the defect. Provided that your case is legit, we will send you a replacement at no additional cost.
Q: Where do I send my returns and/or exchanges?
A:
ORDERS
Q: How secure is my personal information?
A: Lisa Uniforms adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Please review our Privacy policy page.
Q: What forms of payment do you accept?
A: We accept PayPal, Shop Pay, Apple Pay, Google Pay, Elo and the following credit cards: Visa, Mastercard, AMEX, Discover, JCB, Diners Club debit and credit cards.
Q: Can I cancel my order?
A: All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. It is not possible for us to make changes once your order has been processed. You can, however, return your items for store credit.
Q: What happens if my order has a backordered item?
A: Items in-stock will be processed and shipped. Backordered items will automatically ship as soon as we receive them. At times, shipment for backordered items can be unexpectedly delayed by the manufacturer. If this occurs, we will notify via email and provide a new estimated shipping date.
Q: Do you accept orders over the phone?
A: Yes, you can make purchases by phone. Contact one of our experts by calling 617-251-7943. Experts are available Monday to Friday 9 am to 5pm.
SHIPPING
Please refer to our Shipping Policy page for further details.
Q: Where is my order?
A: Click here to Track Order. In stock orders completed prior to 2 PM EST will ship out same business day, not including weekends or holidays. Once the processing time is complete, you will receive a shipping confirmation tracking information with tracking details. Please allow 24-48 hours for your tracking information to update on the carrier's site once received.
Q: What shipping carriers do you use?
A: We ship via USPS delivery service.
Q: How much does shipping cost?
A: Currently, Lisa’s Uniforms offer free standard shipping on all orders $69.99 and up. All orders under $69.99, we charge a flat rate fee of $7.49 for standard shipping.
Q: Do you offer overnight or 2 day shipping?
A: As of now, we do not offer expedited shipping services. We offer standard shipping currently. However, we are currently working on it to add additional shipping options soon.
Q: When will I receive my order?
A: Most in-stock orders ship by 2PM EST or within 1 business day. Your order should arrive within 3 to 8 business days depending on your location.
Q: How long does it take to process my order?
A: In-stock orders placed before 2PM EST will be processed the same business day. Business days are Monday to Friday excluding holidays.
Q: Do you ship internationally?
A: As of now, we do not offer Canadian and International shipping.
DELIVERY
Q: How do I track my order?
A tracking number will be sent to the email provided as soon as a shipping label has been created.
Q: Are all my items shipped together?
A: It depends on the products you ordered. Since we operate multiple fulfillment centers, sometimes your items may come with different packages.